Refunds & cancellation

What you buy

Align is software delivered online. Paid plans (Team and Business) are per-seat subscriptions, billed monthly or yearly, and access starts as soon as your payment goes through. Nothing physical is shipped.

Cancel anytime

You can cancel a subscription at any time from your workspace billing settings or by emailing us. Cancelling stops the next renewal; your plan stays active until the end of the period you’ve already paid for, then the workspace moves to the Free plan. Your data is not deleted when you cancel.

14-day refund on your first payment

If Align isn’t working for your team, email us within 14 days of your first payment and we’ll refund it in full, no questions asked. This applies once per workspace, to the first payment of a new subscription.

After that

Renewals and payments after the first 14 days aren’t refunded, including for partly used months or years, and unused seats. You can still cancel so you aren’t charged again.

Mistakes are always refunded

Duplicate charges, charges after a cancellation we confirmed, or any amount billed in error are refunded in full, whenever you notice them.

How refunds are paid

Refunds go back to the original payment method through our payment provider (Razorpay). Once we approve a refund it usually reaches you within 5–7 business days, depending on your bank or card issuer.